This Refund Policy explains when RegInsight UK can refund a vehicle history report purchase.
1. Digital products
Reports are digital goods delivered by email. Once a report has been generated and sent, it generally cannot be returned like a physical item.
2. When we refund
We will consider a refund if: payment was taken but no report was delivered after a reasonable time; the wrong registration was processed due to a clear system error on our side; or duplicate charges occurred for the same order.
3. When refunds may be declined
Refunds may be declined where a report was successfully delivered and viewed, or where an incorrect registration was entered by the customer.
4. How to request
Email support@reginsight.co.uk with your order number, registration checked, and reason. We aim to respond within 2 business days.
5. Chargebacks
Please contact us first so we can resolve the issue quickly before a card chargeback is raised.
Last updated: September 2026.